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APEX REGEN WELLNESS   │   Accessibility Statement

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APEX REGEN WELLNESS

Accessibility Statement

 

Effective March 2026  •  Website & In-Person Mobile Services  •  State of New Jersey

 

Our Commitment:  Apex Regen Wellness is committed to ensuring that all clients — regardless of ability, disability, or health condition — can access our services with dignity, ease, and equal opportunity.

  1.   OVERVIEW

Apex Regen Wellness is a mobile intravenous (IV) wellness company serving clients throughout New Jersey. We bring licensed Registered Nurses directly to our clients’ chosen locations — whether at home, at a hotel, at a workplace, or at any other site convenient to the client. We do not operate a fixed clinic or physical storefront.

This Accessibility Statement covers two distinct aspects of our business:

  • Our website — the informational Site at which clients learn about our services and are directed to our booking platform

  • Our in-person mobile services — the IV wellness treatments delivered by our licensed nurses directly at the client’s location

We believe that wellness should be accessible to everyone. Our mobile model was designed, in part, because we recognize that many people who need IV wellness services most — including those with mobility limitations, chronic illness, disability, or recovery needs — may be the least able to travel to a traditional clinic. Coming to you is not just our business model. It is our access philosophy.

 

 

  2.    HOW OUR MOBILE MODEL ENHANCES ACCESSIBILITY

Unlike traditional IV clinics or wellness centers that require clients to travel to a fixed location, Apex Regen Wellness comes directly to you. This mobile-first approach provides significant accessibility advantages for clients with disabilities, chronic health conditions, mobility limitations, and other circumstances that make traveling to a clinic difficult or impossible.

♿ Mobility & Physical Disability

Clients who use wheelchairs, walkers, or other mobility aids receive treatment in their own familiar environment with no barriers to navigate.

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🏠 Post-Surgery & Recovery

Clients recovering from surgery, injury, or hospitalization can receive IV wellness support without leaving their recovery environment.

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🦋 Mental Health & Anxiety

Clients with anxiety disorders, agoraphobia, PTSD, or sensory sensitivities may find receiving care at home significantly less stressful.

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🛌 Chronic Illness & Fatigue

Clients managing chronic fatigue, fibromyalgia, ME/CFS, Lyme disease, or other energy-limiting conditions can receive care without the exertion of travel.

​🤧  Immune-Compromised Clients

Clients with compromised immune systems can avoid exposure to clinic waiting rooms and receive care in their own safe environment.

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👶  Postpartum & Caregiving

New mothers, caregivers, and others unable to leave dependents can receive care at home without arranging alternative coverage.

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🎧  Sensory Sensitivities

Clients with autism spectrum conditions, sensory processing differences, or anxiety disorders benefit from the familiar sensory environment of their own space.

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🛌  Elderly Clients

Older adults with limited mobility, transportation challenges, or safety concerns can receive IV wellness support safely at home.

3.   WEBSITE ACCESSIBILITY

 

3.1 — Our Website Standard

Apex Regen Wellness is committed to making our website accessible to the widest possible audience, including people with visual, auditory, motor, and cognitive disabilities. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C), which is the internationally recognized standard for web accessibility.

Our website is primarily informational in nature. Clients who wish to book a treatment are directed to our third-party booking platform, PatientNow, which operates its own accessibility infrastructure.

 

 

3.2 — Website Accessibility Features

We have implemented or are working to implement the following accessibility features on our website:

  • Text alternatives: Images on our Site include descriptive alternative text (alt text) so that screen reader users can understand visual content.

  • Color contrast: We use color combinations that meet WCAG 2.1 minimum contrast ratios to ensure readability for users with low vision or color vision deficiencies.

  • Keyboard navigation: Our Site is designed to be navigable using a keyboard alone, without requiring the use of a mouse, for users with motor disabilities.

  • Responsive design: Our Site adapts to different screen sizes and devices, including mobile devices, tablets, and desktop computers.

  • Readable font sizes: Text on our Site is sized and spaced to support readability, and can be resized using browser settings without loss of content or functionality.

  • Plain language: We use clear, plain language throughout our website to ensure content is understandable to the broadest possible audience.

 

 

3.3 — Known Limitations

We acknowledge that not every aspect of our website may currently meet WCAG 2.1 Level AA standards. We are an active, growing small business and we are continuously working to identify and address accessibility gaps. Known or potential limitations include:

  • Third-party content embedded on our Site (including the PatientNow booking portal) may have accessibility features or limitations outside our direct control. We encourage clients who encounter barriers with PatientNow to contact us directly so we can assist.

  • Some older documents or downloadable files may not yet be fully accessible to screen reader users. We are working to remediate these as they are identified.

If you encounter any accessibility barrier on our website that is not addressed above, please contact us using the information in Section 7. We take all accessibility feedback seriously and will work to address issues promptly.

 

 

4.   IN-PERSON MOBILE SERVICE ACCESSIBILITY

 

4.1 — Service at Your Location

Because Apex Regen Wellness comes directly to you, the physical accessibility barriers that exist in traditional clinic settings — such as parking availability, building entrance accessibility, waiting room navigation, and treatment room design — are largely eliminated. Our nurses work in your environment, on your terms.

Our nurses are trained to adapt their clinical setup to a wide variety of home and location environments, including:

  • Treating clients who are bedridden, on a couch, or otherwise unable to sit in a standard upright position

  • Setting up in spaces with limited room, unconventional furniture, or non-standard layouts

  • Adjusting lighting, positioning, and equipment setup to suit the client’s comfort and physical needs

  • Working with clients who require longer setup time, extra explanation, or a slower-paced approach

 

 

4.2 — Accommodations We Provide

Apex Regen Wellness is committed to providing reasonable accommodations to ensure all clients can access and benefit from our services. Current accommodations include:

  • Communication accommodations: We communicate by phone, text, and email. Clients who are deaf, hard of hearing, or have speech or language differences may communicate with us by text message or email at any time.

  • Language accessibility: We will make reasonable efforts to accommodate clients who communicate in a language other than English. Clients may request language assistance when booking.

  • Extended appointment time: Clients who require additional time for explanation, questions, positioning, or IV placement due to a disability or health condition may request an extended appointment window.

  • Caregiver or support person present: Clients are always welcome to have a caregiver, family member, interpreter, or support person present during their treatment.

  • Pacing and sensory considerations: Clients with sensory sensitivities, anxiety disorders, or autism spectrum conditions may request that their nurse adjust their approach, limit unnecessary conversation, dim lighting, or otherwise adapt the care environment.

  • Infusion rate control: All clients are given control of the IV drip rate via the roller clamp, allowing them to adjust the speed of their infusion to their personal comfort level at all times.

 

 

4.3 — Requesting an Accommodation

If you require any accommodation not listed above, or if you have a specific need related to your disability, health condition, or other circumstance, please contact us at the time of booking or as early as possible before your appointment. Our team will work with you to identify a solution that meets your needs.

You are never required to disclose a specific diagnosis to request an accommodation. Simply describing what you need is sufficient. All accommodation requests are handled with full confidentiality.

 

 

5.   LEGAL COMPLIANCE — ADA & NEW JERSEY LAW

Apex Regen Wellness is committed to complying with applicable federal and New Jersey state laws prohibiting discrimination on the basis of disability.

  • Americans with Disabilities Act (ADA), Title III: As a business providing services to the public, Apex Regen Wellness is subject to Title III of the ADA, which prohibits discrimination on the basis of disability in the full and equal enjoyment of goods, services, facilities, and accommodations. We are committed to providing equal access to our services to all clients regardless of disability status.

  • ADA Website Accessibility: Federal courts have increasingly interpreted the ADA to apply to business websites. We are actively working toward WCAG 2.1 Level AA conformance to meet this standard.

  • New Jersey Law Against Discrimination (NJLAD), N.J.S.A. 10:5-1 et seq.: The NJLAD provides broad protections against disability discrimination in places of public accommodation. Apex Regen Wellness is committed to full compliance with the NJLAD and its protections for clients with disabilities.

  • Section 508 of the Rehabilitation Act: While Section 508 primarily applies to federal agencies, we use its standards as an additional reference in our website accessibility efforts.

 

  ♥  Our Commitment:  We will never deny service, provide inferior service, or treat any client differently based on disability, health condition, age, or any other protected characteristic. Every client deserves the same high standard of professional, compassionate care.

 

 

6.   CONTINUOUS IMPROVEMENT

Accessibility is not a one-time achievement — it is an ongoing commitment. Apex Regen Wellness is dedicated to continuously improving the accessibility of both our website and our in-person services through the following ongoing efforts:

  • Regular website reviews: We periodically review our website against WCAG 2.1 guidelines and address identified gaps.

  • Staff training: All Apex Regen Wellness nurses and staff receive training on disability awareness, respectful communication, and adaptive care techniques.

  • Client feedback: We actively solicit and respond to accessibility feedback from our clients. Your experience and input directly shape our improvement efforts.

  • Policy updates: This Accessibility Statement is reviewed and updated at least annually, or whenever we make significant changes to our website or service model.

  • Third-party tools: We monitor the accessibility practices of third-party platforms we rely on (including PatientNow) and advocate for improvements where gaps are identified.

 

 

 7.    CONTACT US — ACCESSIBILITY FEEDBACK & REQUESTS

We welcome all accessibility-related feedback, accommodation requests, and concerns. If you:

  • Encounter an accessibility barrier on our website

  • Need an accommodation for an in-person service appointment

  • Would like to provide feedback on your accessibility experience

  • Wish to file a complaint regarding an accessibility concern

 

Please reach out to us through any of the following channels:

 

 Apex Regen Wellness  —  Accessibility Contact

 

  • Text or Call: Contact information provided at the time of booking

  • Email: Contact information provided at the time of booking or on our website

  • Written Request: Accessibility accommodation requests may also be made in writing through our booking platform (PatientNow) in the notes field at the time of booking

 

We will acknowledge all accessibility inquiries within 3 business days and will work to resolve accommodation requests and accessibility complaints within 10 business days. If you are not satisfied

with our response, you may contact:

 

 

8.   EFFECTIVE DATE & POLICY REVIEW

This Accessibility Statement is effective as of March 1, 2026. It applies to the Apex Regen Wellness website and all mobile in-person services provided in the State of New Jersey and surrounding service areas.

This Statement will be reviewed and updated at least annually. The most current version of this Statement is available on our website. If you are viewing a printed or downloaded version, please visit our website to confirm you have the most current version.

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LEGAL NOTICE

This Accessibility Statement has been prepared to reflect Apex Regen Wellness’s commitment to accessibility compliance under the Americans with Disabilities Act (ADA), the New Jersey Law Against Discrimination (NJLAD), and applicable web accessibility standards (WCAG 2.1). It should be reviewed by qualified legal counsel before publication and updated whenever the website or service model materially changes.

 

Apex Regen Wellness  •  Accessibility Statement  •  Effective March 1, 2026  •  State of New Jersey

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